Privacy Policy

Privacy Policy

Loyalty Towing & Recovery LLC

Last Updated: August 29, 2026

Loyalty Towing & Recovery LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at https://loyaltytowingrecoveryllc.com or use our towing and roadside assistance services.

Information We Collect

We may collect the following types of information:

• Name
• Phone number
• Email address
• Service address and pickup location
• Quote and dispatch-request information
• Towing and roadside assistance details supplied by the customer
• Appointment and dispatch information
• Messages submitted through the website
• Information voluntarily provided by customers
• Basic website usage information where applicable

How We Use Your Information

We may use the information we collect to:

• Respond to customer inquiries
• Provide requested quotes and dispatch
• Schedule towing and roadside assistance services
• Confirm appointments and dispatch
• Reschedule appointments
• Send service reminders
• Provide job-status updates
• Communicate regarding requested towing or roadside services
• Provide customer support
• Maintain business records
• Improve business operations
• Comply with applicable legal obligations

Loyalty Towing & Recovery LLC does not use customer information for marketing, promotional offers, advertising campaigns, or sales campaigns.

Mobile Information and SMS Privacy (Required for A2P Compliance)

• Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.
• SMS opt-in information and consent are not shared with third parties for marketing or promotional purposes.
• Text messaging originator opt-in data and consent are protected. Service providers may receive only the limited information reasonably necessary to support legitimate business operations where permitted.
• Loyalty Towing & Recovery LLC does not sell customer leads, personal information, phone numbers, or SMS consent. We do not share SMS opt-ins with marketers, share mobile information with advertisers, or provide customer information to affiliates for promotional purposes.

SMS Communications

Loyalty Towing & Recovery LLC may send text messages only to customers who have provided the appropriate consent. These messages are strictly non-marketing and service-related. They may include:

• Appointment and dispatch confirmations
• Scheduling messages
• Rescheduling messages
• Service reminders
• Quote-related communication
• Communications concerning a requested towing or roadside assistance service
• Job-status updates
• Arrival notifications
• Customer-service communications

Loyalty Towing & Recovery LLC does not use this SMS program to send marketing, promotional offers, discounts, coupons, or advertising messages.

SMS consent is voluntary. Consent to receive text messages is not a condition of purchasing services. Message frequency may vary. Message and data rates may apply.

Customers may reply STOP to opt out. Customers may reply HELP for assistance.

Information Sharing

Loyalty Towing & Recovery LLC may use trusted service providers when reasonably necessary to operate the business, website, communications systems, scheduling systems, or customer-service infrastructure. However, SMS opt-in consent and mobile information are not shared with third parties for marketing or promotional purposes.

Data Security

Loyalty Towing & Recovery LLC uses reasonable administrative and technical safeguards designed to protect customer information. However, no electronic transmission or Internet-based storage system can guarantee absolute security.

Data Retention

Loyalty Towing & Recovery LLC retains personal information only as reasonably necessary for providing requested services, customer communication, scheduling, recordkeeping, business operations, and legal and regulatory obligations.

Customer Privacy Rights

Customers may contact Loyalty Towing & Recovery LLC with questions about their personal information or privacy practices. If you have questions about how your information is handled, please reach out using the contact details below.

Privacy Contact Information

For any other questions, visit our Contact page.